Shipping, Delivery & Fulfillment Policy

Last updated: August 23, 2026

This policy explains how Silvercrest Solutions LLC delivers its services and any products purchased from us, and when you can expect to receive them. Because we provide both professional services and consumer goods, delivery works differently depending on what you buy.

1. Service delivery (digital marketing & consulting)

Our marketing, consulting and educational services are delivered remotely and electronically. There is no physical shipment. After you approve a written proposal and payment or the agreed deposit is received:

• Onboarding typically begins within 2-5 business days.
• Kick-off and initial deliverables (audit, strategy or account setup) are usually provided within the first 1-2 weeks, as defined in your proposal.
• Ongoing work is delivered on a monthly retainer or project schedule, with the milestones and timelines set out in your service agreement.

All communication, reports and files are shared electronically by email or through an agreed online workspace.

2. Educational and training programs

Access to educational or consulting programs is provided electronically. Access details or scheduling information are sent to the email address you provide, generally within 1-3 business days of confirmed payment.

3. Physical consumer goods

Where Silvercrest Solutions LLC sells physical consumer goods through online platforms, the following applies:

• Processing time: orders are typically processed within 1-3 business days.
• Shipping methods & estimates: delivery times depend on the destination and carrier, and are shown at the point of sale before you pay.
• Shipping fees: any shipping or delivery charges are displayed before checkout and are the customer's responsibility unless stated otherwise.
• Destinations: we ship to eligible domestic and international destinations as indicated at the point of sale.
• Tracking: where available, tracking information is provided by email once the order ships.

If a product is sold through a third-party marketplace, that platform's own shipping and delivery terms may also apply.

4. Delays

We aim to meet every timeline above, but delays can occasionally occur due to information we are waiting on from you, third-party carriers, suppliers or circumstances beyond our control. If a material delay arises, we will notify you and provide a revised estimate.

5. Questions

For any question about delivery, fulfillment or the status of your order, contact us and we will respond promptly.

Silvercrest Solutions LLC
EIN: 35-2947196
Registered office: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, USA
Email: support@silvercrestsolution.online
Phone: +1 505 361 4344